Card lost or stolen? Stay protected with Visa

We can’t stop your card being lost or stolen, but we can protect against fraud, loss and theft if it does happen. And you can trust us to help put things right again.

We’re here to help with lost and stolen bank cards

Report a lost or stolen card

Our customer services team are ready to help you, day and night. Download the emergency contact numbers for help with your lost or stolen card.

Get emergency cash before your replacement card arrives

More protection and assistance from Visa technology

Get answers to frequently asked
questions about lost and stolen cards

How you pay matters: Secure and protected with Visa

Whether you’re paying by card, mobile device or digital wallet, when you pay with Visa, you can pay with confidence. You have the peace of mind that your payment is secure and you have protection if something goes wrong.